Frequently Asked Questions
You'll find the answers to every popular question we get asked below. We've broken this section down into categories, starting with Delivery questions.
We deliver to all areas of England, Wales and Scotland, with the exception of the Isle of Wight, the Channel Islands and the Scottish Highlands and islands (please contact us for a bespoke delivery quote to these areas).
We use a national pallet carrier to deliver your consignments. All deliveries are made on a 18 tonne rigid vehicle with a pump truck and tail lift for offload. Your order will come on a non-returnable wooden pallet. Please note we can only offload onto hard standing ground, and we are unable to move the goods to rear gardens, up steps or up paths.
If you are not in, the driver will be unable to deliver, and you will be charged the cost to redeliver.
Nonperishable goods can be returned if in the original packaging & suitable for resale.
The cost of returning the goods is the customers responsibility and refunds will only be processed when we receive the good back to our depot.
Monday – Friday between 8am and 6pm excluding bank holidays.